You do not have to face this alone
Whatever you’re facing, you don’t have to find the right words. We’re here to listen. Get in touch in the way that feels most comfortable for you.
You do not need to wait until things feel ‘serious enough’
You may be dealing with relationships, work, study, health, bereavement, loneliness or a major change. Or you may simply know that you are struggling without knowing why. You do not need to have an answer before you contact us.
Feeling low
Loneliness
Relationship difficulties
Pressure at work or in education
Life changes
Bereavement or loss
Feeling hopeless or suicidal
Choose the support that feels right for you
Call us if you’d like to talk now. If you’d rather write, find out about our email support. You can explore the options below at your own pace.
What happens when you contact us?
01
A trained volunteer answers your call or reads your email
02
You decide what to share and how much to say
03
The volunteer listens to how you feel, without judgement or lectures
04
You can continue or end the conversation at your own pace
You may be wondering…
Can I contact you if I am simply feeling low?
Yes. You do not need to wait for a crisis or prove that what you are facing is serious.
Do I need to give my name?
You do not need to give your name when you call. If you use our email service, you may also use a pseudonym.
What if the line is engaged?
This usually means a volunteer is speaking with another caller. Please try again a little later.
Should I call or email?
Call if you would like to talk now. Email may feel easier if speaking is difficult, but it is not an immediate service.
We provide emotional support, but we are not an emergency service
If you or someone near you is in immediate danger, call 999 or go to the nearest Accident and Emergency Department.
Together, we can help
Your donation helps keep our hotline open and our volunteers trained and supported.